Oak Grove Retreats for holiday accommodation in Mid Wales
Terms & Conditions of booking 2019
We want you to enjoy your peaceful stay and a friendly welcome awaits you. PLEASE BE AWARE THAT THIS IS A QUIET PARK. Please familiarise yourself with our terms and conditions.
There is a duty manager onsite. If the manager is
not at reception on your arrival your name will be on the welcome board
together with the site mobile phone number: please call the on-site duty manager and
they will come immediately to welcome you. Proof of identity such as drivers license or passport is required at check-in.
Check in time times times vary depending on which
accommodation you have booked.
Guards Van & Box Carriage Check in is 2.00pm earliest
Cosalt Rimini , Celtica & Westmorland Statics - Check in is 3.00pm earliest
If you plan to arrive after 7.00pm
please arrange this with us in advance.Except in exceptional circumstances our cut off time for check-in is 9pm.
Please don't arrive early to your accommodation. If you
book your stay on the same day as your arrival please phone us to let us
know that you are coming as there may be a delay in the automated
booking notification system. In the unlikely event that maintenance or replacement of any of our
accommodations is required we will inform you in advance & provide you with an alternative of
the same or higher specification.
Check-out is by 10.00am. Pre-arranged late check-outs are subject to availability and there is a charge of £20.
Same day bookings
If you have made an online same-day booking please phone us to tell us you have booked so that we can ensure that
your accommodation is ready for you (we may be working outside &
miss the email booking notification).
For late arrivals (after 7.00pm) please
phone to let us know when you are on your way to the park and what time
you expect to arrive. The cut off time for arrivals is 9pm except in exceptional circumstances.
£50 house-keeping cash deposit is required on arrival.
This will be refunded to you at the end of your stay when you return your keys provided that no damage is found and the
accommodation is left in an acceptable condition). We operate a clean as you go policy which means that we ask
you to leave the van as clean as you found it, we do supply
the cleaning materials that you'll need. This policy helps keep our
costs down and those savings are passed on to you our guests. ALSO Accidents do
happen and nobody breaks stuff on purpose, we are all human, so if you
do break anything or have any sort of spillage accident, PLEASE DO TELL US STRAIGHT AWAY, not
because we want to tell you off, but because we can then make the
replacements or repairs needed to put it right for the next guest, who might be
Your booking is provisional until we receive
either a deposit or payment in full. We allow 4 days between the
date of your provisional booking and the payment of your deposit/full
payment. Guests making bookings within 4 weeks of their arrival date
should make immediate full payment. We will confirm your booking on
receipt of your payment. Deposit payments can be made by credit
transfer or cheque. Our online booking service takes full payment at
the time of booking.
is an automatic £20
administration fee for any cancelled or re-arranged booking. If you
change your mind about coming to us within 24hours of making your
booking we will give a full refund less admin fee, any fees charged by
the booking agent or card fees charged by the card company. After 24
hours and up to 28 days before your arrival date guests who have already paid in
full will receive a 50% refund (less admin fee and any fees
charged by the booking agent or card fees charged by the card company).
Please note that our deposit is not refundable after 24 hours of
booking. There are no refunds with4 weeks of arrival. We cannot
guarantee being able to
make modifications to your stay but should you wish to rearrange your
booking to an alternative date (up to 4 weeks before your booked arrival
date) we will transfer your stay to another date, excluding bank
holidays or school holidays and subject to availability. After 28 days
from your arrival date there are
no refunds & no entitlement to transfer of dates. In exceptional
circumstances we may agree to transfer your dates but your booking
cannot then be transferred to a third party. We strongly advise guests to to take out holiday insurance.
you are unable to get to us on your booked arrival day please contact
us to let us know ASAP. If you fail to arrive without letting us know by 00.00hrs on your booked arrival day your holiday will be deemed to have been cancelled by you. We will not then transfer your stay or make any refund.
Planning for your holiday: Who’s coming?
only the people on the booking confirmation who can use our
holiday homes & facilities please contact us if you wish to make
changes. The total number of people coming
with you (including children and
babies) mustn’t be more than the capacity of your booked accommodation.
Please check before booking because if you do go over the maximum
number then we will have to turn away any extra people at
check-in. We want our holidays to be enjoyable for all of our guests so If anyone in your party is unruly
or antisocial, or breaks any of our terms we will tell you to leave the park immediately: no
ifs and no buts and no refunds.
Noise that would disturb the peaceful enjoyment of the park by other guests is not acceptable at any time of day.
Please let the duty manager know if you are having
visitors whilst on the park. Maximum accommodation occupancy
still applies. All none-booked visitors must leave the premises by 9pm.
There is a parking charge for extra cars and parking on site is subject
Traveling in a group:
want to give you and everyone else on the park a great holiday. If
you’re traveling as part of a group and you’re using more than one accommodation please call us on
booking so we can ensure that everyone will be happy. By making a
booking the lead guest is responsible for ensuring that all of the group
are aware of our terms: all members of the group are thus deemed to
agreed to them. If you
haven’t made a group booking and arrive in a group, we may tell you to
leave the park without a refund. We’ve designed our holidays for people
who want a peaceful break so we don’t allow hen or stag or other
party's. Unless pre-arranged we do not allow more
than one extra car per accommodation. Additional cars must be parked as advised
by the site manager.
welcome well behaved dogs to our
holiday homes & glamping accommodation. For everyone's enjoyment we ask you to observe the
1. Dogs must be on a lead at all times whilst on the park and
exercised off the park. There are many walks adjacent to the park.
2. You must clean up after your pet immediately.
3. Please do not leave your dog alone in your car or accommodation.
4. Please do not leave your dog tied up outside your car or accommodation.
5. Please do not walk your dog across the static caravan pitches or
allow them onto the static owners private area on extending leads.
NB. We don’t accept dogs listed under the Dangerous Dogs Act.
We do not allow ball games
anywhere on the park.
No commercial vehicles are allowed on our pitches unless agreed by the management prior to booking.
Only low lighting is permitted around the park:
this is a "dark sky" area so it is a term of our planning consent.
Flashing lights are not acceptable. Please turn off bright exterior
lights when you go to bed so that they do not cause a nuisance to your
neighbours. Remember to bring a torch.
All of our accommodations are insulated and heated but if the weather is cold enough to freeze the external mains water supply we may have to cancel or curtail your holiday: in the unlikely event of this happening we will refund you for any days affected by frozen external water pipes.
Whilst we try to do everything possible to give you a successful and
enjoyable holiday sometimes things can go wrong. Please report any
dissatisfaction to the management immediately. We cannot rectify the
situation if problems are not reported immediately. Once a
holidaymaker has returned home it is very difficult to investigate
complaints, regrettably therefore we are unable to accept any claims
once the holiday is over.
In the event that the park owners change a holiday accommodation or pitch for another model/pitch we will automatically transfer your stay into the new model/pitch for the same cost. All of our accommodations have the same facilities as advertised.
respect for other guests we reserve the right to terminate a holiday
without compensation, where the behavior of the persons
named on the booking form or their guests or pets might impair the
enjoyment, comfort or health of others..
WE STRONGLY ADVISE GUESTS TO TAKE OUT HOLIDAY INSURANCE
We are not liable for our guests property whilst on the park nor for cancelled stays other than in so far as we have set out in these terms.