Information regarding COVID-19
We have been recognised as covid-compliant and "good to go" by Visit Britain and Visit Wales
Corona Virus Guarantee Scheme applies for all bookings made after !9th June
COMMITTED TO CLEAN:Your safety is our priority!
19/10/20: Wales to go into lockdown.
The first Minister of Wales announced a full national lockdown throughout Wales from Friday October 23rd at 6pm until Monday November 9th. All tourism, leisure and hospitality businesses (amongst many others) must close by law. All residents of Wales must stay at home. Only essential travel is permitted. Because all of our bookings were made under the Corona Virus Guarantee scheme, holidays due to be taken during this period are postponed under the terms of the scheme and can be re-booked at any time in the next 12 months, subject to availability (to be taken during the 2021 season). We have already contacted all of our affected guests by email.
16/10/20 Wales travel ban for high covid areas from 6pm today
To keep Wales safe, the Welsh Government has amended Corona Virus Regulations making it unlawful for people living in areas with a high-prevalence of coronavirus anywhere in the UK to travel into Wales for none essential reasons. Holidays and leisure purposes not considered essential and we have been instructed by the Welsh Government to postpone all bookings from high and very high Covid-19 areas. We are attempting to contact all affected guests, but whilst we have detailed information about all parts of Wales, we do not have detailed information about other parts of the UK. Please check your areas Covid-19 tier (medium, high, very high) and contact us immediately to confirm your area's status. If you are in a high/very high area we will change your dates to 2021 under the terms of our corona virus protection guarantee.
All hospitality venues in Wales are now table service only and will close at 10pm.
September 20th- Oct 16th
People must not come on holiday from locked down boroughs in Wales and must contact us for a change of dates.
From Monday 14th September, face masks are compulsory in shops and indoor spaces as well as outdoor spaces where social distancing cannot be maintained. Face masks are mandatory on public transport. Indoor meetings of more than six people will be illegal from Monday 14th Sept (children under the age of 12 will not count towards that total).
The default social distancing requirement throughout Wales continues to be 2 metres, except in exceptional circumstances where, provided the risk has been assessed and additional mitigating measures are put in place, the distance can be reduced to 1 metre. Please note that the assessed safe distancing for holiday parks continues to be 2 metres.
11/9/20 Extended households:
As of 13th July, each household was permitted to "bubble" with one other household. NB as of 14/09/20 the maximum number of people, excluding children under 12 years per extended household is 6. This must be the same household, it is not interchangeable. The holiday industry is advised that members of your one "extended household" of less than six members, can book with you in either the same or separate accommodations and can with you socialise indoors, provided that you do not go over the maximum number of people per accommodation. "Only two households are able to join together and only one extended household can be formed. You cannot be a member of more than one extended household" (Welsh Gov regulations).
meeting people outside of your extended household
Welsh Gov regulations state that you can meet up with another household (outside of your extended household) outdoors, with 2 metres social distancing and only one household at a time. This means that you can socialise outside with one other household on the park, provided that your pitch is big enough to maintain 2 metres distance between the two households. From 5th August up to 30 people can gather in outside public places (such as parks) and provided social distancing measures are adhered to. This does not apply to Doldowlod Caravan Park where our usual booking requirements (as per terms & conditions) still apply.
Corona Virus Guarantee Scheme.
This covers bookings made after June 10th for holidays taken from July 13th 2020 and made via this website or cool camping. This means that:
We are committed to offering our customers the clarity of the following Guarantee Policy for 2020:
- A low deposit of 20% to secure the booking (or 30% for bookings made after September 16th).
- The balance payment will not be due until 10 days before the holiday (or 30 days for bookings made after September 16th)
- No refunds, but complete flexibility to move bookings for up to 18 months from the holiday start date and therefore not lose any money.
NB. Guests who have booked via other providers ( AirBNB, UK Caravans4hire) are subject to the booking conditions of their booking agent.
COMMITTED TO CLEAN: Your safety is our priority!
Cleanliness has always been important to us but it is now more important than ever. This is why we are committed to even higher standards for cleaning. We have undertaken & been tested on an enhanced cleaning protocol study package ( in partnership with Ecolab, a global leader in cleaning and hygiene technologies)
We will follow an enhanced cleaning protocol, which was developed with expert guidance. Here are a few highlights:
- We sanitize high-touch surfaces, down to the doorknob
- We use cleaners and disinfectants approved by global health agencies, and I wear protective gear to help prevent cross-contamination
- We clean each room using extensive cleaning checklists
- We provide extra cleaning supplies, so you can clean as you stay
- We comply with local laws, including any additional safety or cleaning guidelines
1. All of our static caravan accommodations are self contained.
2. In order to provide glamping guests with private shower facilities we have blocked availability on our Guards Van & all new bookings will be for the Box Carriage only.
3. We will observe open air social distancing at check in and check out & we will wear face masks for your protection.
4. We are observing the recommended 24 hours between guests policy.
5. Laundry will be washed on a hot setting, additional Dettol laundry sanitiser will be added to every wash and laundry will be hot tumble dried.
6. The reception cabin will not be open but we will provide a set of new local information leaflets to each guest.
7. We are onsite and always available by phone should you have any issues.
Please remember to Clean as you go:
As per terms and conditions, please be aware that we operate a clean as you go policy, this means that we expect our guests to empty bins & remove rubbish and left over food from their accommodation, hoover all carpets and hard floors, clean crumbs and grease from surfaces and appliances and clean shower, WC, and sinks. It is high risk for our house-keeper to remove guest's general debris prior to starting the Covid-19 deep clean and a cleaning fee will be required if necessary.
We hope that you will enjoy a peaceful time in the great outdoors but please be aware that neither holiday guests nor caravan owners should visit Doldowlod Caravan Park if they or their family have symptoms of
COVID-19, or have been advised to isolate, until after the isolation period.
We are following best practice guidance and all local regulations in respect of social distancing measures: which means no physical contact & keeping our distance when checking you in and out of your holiday accommodation & when we see you around the park. Please be assured that you
are as warmly welcome as ever.
We appreciate that things are ever evolving. We are monitoring the situation closely and taking prompt action as government advice changes. We will update this page as and
when any changes are made that directly affect you, our guests.
As per our Terms & Conditions: WE STRONGLY ADVISE GUESTS TO TAKE OUT HOLIDAY INSURANCE We are not liable for refunds or expenses you incur in the event that we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots
or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events. Furthermore we are not liable for our guests property whilst on the park. We recommend that you have adequate holiday insurance in place.
We would like to thank you for your continued support during this difficult period and we hope that you and yours remain safe and well.