The Old Railway Caravan Park, Doldowlod, gateway to the Elan Valley, Mid Wales - Luxury Caravans and Tipis for idylic breaks  in the beautiful Elan Valley
TERMS
Oak Grove Retreats for holiday accommodation in Mid Wales
guards van through signals banner crop
Terms & Conditions of booking 2018

Sign at Oak Grove Retreats


We want you to enjoy your peaceful stay and a friendly welcome awaits you. PLEASE BE AWARE THAT THIS IS A QUIET PARK. Please familiarise yourself with our terms and conditions.






CHECK IN

There is a duty manager onsite.  If the manager is not at reception on your arrival your name will be on the welcome board together with the site mobile phone number: please call the on-site duty manager and they will come immediately to welcome you. Check in time times times vary depending on which accommodation you have booked.
ARRIVAL TIMES
Guards Van & Box Carriage Check in is 2.00pm earliest
Cosalt Rimini , Celtica & Westmorland Statics - Check in is 3.00pm earliest

 If you plan to arrive after 7.00pm please arrange this with us in advance.Except in exceptional circumstances our cut off time for check-in is 9pm. Please don't arrive early to your accommodation. If you book your stay on the same day as your arrival please phone us to let us know that you are coming as there may be a delay in the automated booking notification system. In the unlikely event that maintenance or replacement of any of our accommodations is required we will inform you in advance & provide you with an alternative of the same or higher specification.

CHECK OUT
Check-out is by 10.00am. Pre-arranged late check-outs are subject to availability and there is a charge of £20.

Same day bookings
please phone us to tell us you have booked so that we can ensure that your accommodation is ready for you (we may be working outside  & miss the email booking notification).

Late Arrivals
For late arrivals (after 7.00pm)  please phone to let us know when you are on your way to the park and what time you expect to arrive.  The cut off time for arrivals is 9pm except in exceptional circumstances.

HOUSE KEEPING
A £50 house-keeping cash deposit is required on arrival. This will be refunded to you at the end of your stay when you return your keys provided that no damage is found and the accommodation is left in an acceptable condition). We operate a clean as you go policy which means that we ask you to leave the van as clean as you found it, we do supply the cleaning materials that you'll need. This policy helps keep our costs down and those savings are passed on to you our guests. ALSO Accidents do happen and nobody breaks stuff on purpose, we are all human, so if you do break anything or have any sort of spillage accident, PLEASE DO TELL US STRAIGHT AWAY, not because we want to tell you off, but because we can then make the replacements or repairs needed to put it right for the next guest, who might be you!

Payment Terms
Your booking is provisional until we receive either a 50% deposit or payment in full.  We allow 4 days between the date of your provisional booking and the payment of your deposit/full payment.  Guests making bookings within 2 weeks of their arrival date should make immediate full payment. We will confirm your booking on receipt of your payment.  Deposit payments can be made by credit transfer or cheque.  Our online booking service takes full payment at the time of booking.

Cancellation/re-arrangement policy
There is an automatic £20 administration fee for any cancelled or re-arranged booking.  If you change your mind about coming to us within 24hours of making your booking we will give a full refund less admin fee, any fees charged by the booking agent or card fees charged by the card company. After 24 hours and up to 28 days before your arrival date guests who have paid in full will receive a 50% refund (less admin fee and any fees charged by the booking agent or card fees charged by the card company). Please note that our 50% deposit is not refundable after 24 hours of booking or for bookings made within 2 weeks of arrival. We cannot guarantee being able to make modifications to your stay but should you wish to rearrange your booking to an alternative date (up to 4 weeks before your booked arrival date) we will transfer your stay to another date, excluding bank holidays or school holidays and subject to availability.  After 28 days from your arrival date there are no refunds & no entitlement to transfer of dates. In exceptional circumstances we may agree to transfer your dates but your booking cannot then be transferred to a third party.  We strongly advise guests to to take out holiday insurance.

No-Shows
If you are unable to get to us on your booked arrival day please contact us to let us know ASAP.  If you fail to arrive without letting us know by 21.00hrs on your arrival day then we will not transfer your stay or make any refund (under any circumstances).

Planning for your holiday: Who’s coming?
It’s only the people on the booking confirmation who can use our holiday homes & facilities please contact us if you wish to make changes.  The total number of people coming with you (including children and babies) mustn’t be more than the capacity of your booked accommodation. Please check before booking because if you do go over the maximum number then we will have to turn away any extra people at check-in. We want our holidays to be enjoyable for all of our guests so If anyone in your party is unruly or antisocial, or breaks any of our terms we will tell you to leave the park immediately: no ifs and no buts and no refunds.

Noise
we do not tolerate any noise that would disturb the peaceful enjoyment of the park by other guests.

Visitors
Please let the duty manager know if you are having visitors whilst on the park.  Maximum accommodation occupancy still applies.  All none-booked visitors must leave the premises by 9pm. There is a parking charge for extra cars and parking on site is subject to availability.

Traveling in a group:
We want to give you and everyone else on the park a great holiday. If you’re traveling as part of a group and you’re using more than one accommodation please call us on
07977784316 before booking so we can ensure that everyone will be happy. By making a booking the lead guest is responsible for ensuring that all of the group are aware of our terms: all members of the group are thus deemed to have agreed to them. If you haven’t made a group booking and arrive in a group, we may tell you to leave the park without a refund.  We’ve designed our holidays for people who want a peaceful break so we don’t allow hen or stag or other party's. Unless pre-arranged we do not allow more than one extra car per accommodation. Additional cars must be parked as advised by the site manager.

Pets
We welcome well behaved dogs to our holiday homes & glamping accommodation.   For everyone's enjoyment we ask you to observe the following:
1. Dogs must be on a lead at all times whilst on the park and exercised off the park. There are many walks adjacent to the park.
2. You must clean up after your pet immediately.
3. Please do not leave your dog alone in your car or accommodation.
4. Please do not leave your dog tied up outside your car or accommodation.
5. Please do not walk your dog across the static caravan pitches or allow them onto the static owners private area on extending leads.
NB. We don’t accept dogs listed under the Dangerous Dogs Act.

Ball Games
 We do not allow ball games anywhere on the park.

Commercial Vehicles
No commercial vehicles are allowed on our pitches unless agreed by the management prior to booking.

Dark Skies
Only low lighting is permitted around the park: this is a "dark sky" area so it is a term of our planning consent.  Flashing lights are not acceptable.  Please turn off bright exterior lights when you go to bed so that they do not cause a nuisance to your neighbours.  Remember to bring a torch.

Customer service
Whilst we try to do everything possible to give you a successful and enjoyable holiday sometimes things can go wrong. Please report any dissatisfaction to the management immediately. We cannot rectify the situation if problems are not reported immediately. Once a holidaymaker has returned home it is very difficult to investigate complaints, regrettably therefore we are unable to accept any claims once the holiday is over.

Out of respect for other guests  we reserve the right to terminate a holiday without compensation, where the behavior of the persons named on the booking form or their guests or pets might impair the enjoyment, comfort or health of others..

WE STRONGLY ADVISE GUESTS TO TAKE OUT HOLIDAY INSURANCE
We are not liable for our guests property whilst on the park nor for cancelled stays other than in so far as we have set out in these terms.
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