The Old Railway Caravan Park, Doldowlod, gateway to the Elan Valley, Mid Wales - Luxury Caravans and Tipis for idylic breaks  in the beautiful Elan Valley
TERMS
We are located a stone's throw from the River Wye
Near Rhayader & the Elan Valley in the Wild heart of wales!
guards van through signals banner crop
Terms & Conditions of booking 2018

Sign at Oak Grove Retreats


We want you to enjoy your peaceful stay and a friendly welcome awaits you. PLEASE BE AWARE THAT THIS IS A QUIET PARK. Please familiarise yourself with our terms and conditions.





Check in/out: There is a duty manager onsite.  If the duty manager is not at reception on your arrival your name will be on the welcome board together with the site mobile phone number: please call the manager and they will come immediately to welcome you.
Check in time times are from 2pm for Carriages and from 3pm for static caravans. Check out is 10.00am latest.  If you plan to arrive after 7.00pm please arrange this with us in advance. Our cut off time for check-in is 9pm (except in exceptional circumstances). Please don't arrive early.
If you book your stay online on the same day as your arrival, please phone us to let us know that you are coming as there may be a delay in the automated booking notification system.

No-Shows: If you are unable to get here for your booked arrival day please contact us to let us know ASAP.  If you fail to arrive by midnight on your booked arrival day without letting us know then the rest of your holiday is subject to cancellation without refund.

 Accommodation upgrades Should unforeseen maintenance or replacement of any of our accommodations be required then we will inform you in advance & provide you with an alternative accommodation of the same or higher specification.
 
Planning for your holiday: Who’s coming? It’s only the people on the booking confirmation who can use our holiday homes and carriages. Please tell us if anything changes before you arrive. The total number of people coming with you (including children and babies) mustn’t be more than the capacity of your accommodation. Please check before booking because if you do go over the maximum number, we’ll unfortunately have to turn away any extra people at check-in. We want our holidays to be enjoyable for all of our guests.  If you come to the park and you’re unruly or antisocial, or if you break our terms & conditions we’ll tell you to leave the park immediately: no ifs, no buts and no refunds!

Visitors:Please let the duty manager know if you are having visitors whilst on the park.  Maximum accommodation occupancy still applies.  All none-booked visitors must leave the premises by 9pm. There is a parking charge for extra cars and parking on site is subject to availability.

Traveling in a group We want to give you and everyone else on the park a great holiday. If you’re traveling as part of a group and you’re using more than one holiday home please call us before booking on 07977784316 so that we can ensure that everyone will be happy. If you haven’t made a group booking and arrive in a group, we may tell you to leave the park without a refund. 

Security Bond A £50 security deposit is required (on arrival) for accommodation hire. This will be refunded to you at the end of your  stay, when you return your keys & provided that no damage is found and the accommodation is left in an acceptable condition.

Payment Terms Your booking is provisional until we receive either a 50% none refundable deposit or payment in full.  We allow 4 days between the date of your provisional booking and the payment of your deposit/full payment.  Guests making bookings within 2 weeks of their arrival date should make immediate full payment. NB there are no refunds for bookings made after 28 days of your booked arrival date. We will confirm your booking on receipt of your payment.  Deposit payments can be made by credit transfer or cheque.  Our online booking service takes full payment at the time of booking of which 50% is a none refundable deposit. We strongly recommend that you take out holiday insurance.

Cancellation/re-arrangement There is an automatic £10 administration should you cancel or re-arrange your booking.  If you change your mind about coming to us within 24hours of making your booking we will give a full refund less admin fee & less any fees charged by the booking agent or card fees charged by the card company.

After 24 hours from booking any deposit is none-refundable.

If you have paid in full & you cancel up to 4 weeks before your arrival date we will give a 50% refund (less admin fee and any fees charged by the booking agent or card fees charged by the card company).

Up to 28 days before your booked arrival date will transfer your stay to another date, excluding bank holidays or school holidays and subject to availability. 

After 28 days before your booked arrival date there are no refunds & no entitlement to a transfer of dates. In exceptional circumstances we may agree to transfer your dates but your booking cannot then be transferred to a third party & must be taken within the time period advised by us.

We strongly advise guests to to take out holiday insurance.


Pets Policy: We welcome well behaved dogs to our accommodations.  For everyone's enjoyment we ask you to observe the following:
1. Dogs must be on a short lead at all times whilst on the park and exercised off the park. (There is a lovely meadow/river walk immediately adjacent to the park).
2.We ask you to clean up after your pet immediately.
3. Please do not leave your dog alone in your car or accommodation.
4. Please do not leave your dog tied up outside your car or accommodation.
 5. Please do not walk your dog across the static caravan pitches or allow them onto the static owners private area on extending leads.
NB> We don’t accept dogs listed under the Dangerous Dogs Act.

Ball Games Please note that we do not allow ball games anywhere on the park. (They have caused damage to caravans in the past and also interfere with the peaceful enjoyment of the location for other guests).

Commercial Vehicles No commercial vehicles unless agreed by the management.

Dark Skies Only low lighting is permitted around the park: this is a "dark sky" area so it is a term of our planning consent.  Flashing lights are not acceptable.  Please turn off bright exterior lights when you go to bed so that they do not cause a nuisance to your neighbours.  Remember to bring a torch.

Customer service  We wish you a pleasant stay. In case of any queries about your booking, please contact us direct on 07977784316. Whilst we try to do everything possible to give you a successful and enjoyable holiday sometimes things can go wrong. Please report any dissatisfaction to the management immediately. We cannot rectify the situation if problems are not reported during your stay. Once a holidaymaker has returned home it is very difficult to investigate complaints therefore we are unable to accept any claims once the holiday is over.

Out of respect for other guests  we reserve the right to terminate a holiday without compensation, where the behavior of the persons named on the booking form or their guests or pets have impaired the enjoyment, comfort or health of others..
Website Builder provided by  Vistaprint